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FAQ
We offer efficient production, strict quality control, timely delivery, and continuous after-sales support, ensuring professional assurance at every step.
FAQ
  • What is the MOQ?
    If customized, MOQ is at least 1,000 pcs. For non-customized products, MOQ is not required.
  • What's your delivery time?
    If the quantity exceeds 2,000 pieces, the delivery time is about one month.
  • What are the payment methods?
    100% T/T before shipment.
  • Do you support OEM and ODM?
    Yes, we support OEM and ODM services.
  • How long is the warranty period for the product?
    The warranty period for the product is three years.
  • Does your packaging ensure product safety?
    Yes, we use blister packing/paper-plastic bags + outer packaging. We ship in corrugated boxes filled with bubble wrap to effectively minimize damage during transit.
  • What information do I need to provide to get an accurate quote?
    Please provide quantity, target country, and customer type for an accurate quote.
  • How can I get product progress without visiting your company?
    We provide online factory tour services and offer one-on-one real-time product progress reporting.
  • How do I resolve this issue if I didn't receive my item?
    We prioritize customer interests and will resolve the issue based on the cause after verification.
  • Can I order samples?
    Yes, we can provide samples.
  • What is the sample price? Can it be refunded after bulk orders?
    The sample price is the same as the bulk price, and it is non-refundable.
  • What is the monthly supply capacity?
    The monthly supply capacity for a single product is over 5,000 pieces.